Frequently Asked Questions

What is the minimum recommended starting balance to use the EA?

The minimum recommended starting balance depends on the following factors: - The asset you are trading - The settings of the EA - The amount of leverage your trading account has The best way to determine a suitable starting balance is to backtest the EA according to the above mentioned factors (i.e. Use the same leverage in the backtest as that of your trading account, etc.).
How do I install the EA on MetaTrader 5 (MT5)?

1. Open the MetaTrader 5 (MT5) platform. 2. Select ‘File’ from the main menu on the top left. 3. Click on ‘Open Data Folder’ to open the folder. 4. Select the 'MQL5' folder. 5. Then open the ‘Experts’ folder. 6. Drag and drop (or copy and paste) your EA (.ex5) file into this folder. 7. Restart MetaTrader 5 (MT5) for your changes to take effect or simply refresh the expert advisor list in the navigation menu. 8. Once MetaTrader 5 (MT5) is running again, drag and drop your expert advisor from the navigator menu to your chart.
Once the EA is purchased, are there any additional or recurring costs required?

No. The purchase is a one-time payment and a lifetime license granted. We do not charge monthly fees or any types of additional costs.
Can I get a refund if I'm not happy with my purchase?

Yes. We offer a no questions asked 7-Day Money Back Guarantee.
What should I do if I have an issue using the EA?

Our dedicated support team are always here to offer guidance as and when our users need it. No issue is too big or too small. Feel free to use either of the following ways to contact us: - Online Live Chat - Contact Page - Email us at support@marketmasterea.com
Do I need to leave my computer on for the EA to work?

Although it is not essential, you are able to use a VPS (Virtual Private Server) if you do not want leave your computer on for the EA to work. In fact, we recommend that you use a VPS for maximum reliability and convenience. You can rent a VPS directly from MetaQuotes - the MetaTrader 5 (MT5) publisher along with simple, step-by-step instructions, here: https://www.mql5.com/en/vps
Do I need to manage the EA once it is set up and running?

Market Master EA is fully automated, so once it is running you do not need to do anything. However, so that you can monitor the results with detailed statistics, we recommend using a performance tracker (e.g. myfxbook.com or fxblue.com).
Can I change my trading account in the future and use the EA with it?

Yes. Upon purchase, you will be granted access to a members area where you can transfer your license from one account to another. We don't limit the amount of transfers users can make and your license gives you lifetime ownership.
What asset and timeframe should the EA be used on?

Market Master EA can be used on any asset and any timeframe. However, it is the user's responsibility to backtest and optimize the parameters according to their findings. That said, the default settings are recommended for EURUSD on the H1 timeframe. Beginners should start with these recommendations, whilst experienced users can experiment and create their own systems.
Will there be updates to the EA in the future?

Although the EA is extremely robust, it is likely that there will be some minor tweaks in the future. There will always be an option for you to download the latest version of the EA in your members area.
How can I backtest the EA on historical data?

MetaTrader 5 (MT5) has a dedicated 'Strategy Tester', which you can use to backtest the EA on real historical data. A comprehensive guide by MetaQuotes - the publisher of MetaTrader 5 (MT5) can be found here: https://www.metatrader5.com/en/automated-trading/strategy-tester
What is the minimum recommended amount of leverage to use the EA?

The minimum recommended amount of leverage depends on the following factors: - The asset you are trading - The settings of the EA - The amount of capital your trading account has The best way to determine a suitable amount of leverage is to backtest the EA according to the above mentioned factors (i.e. Use the same amount of capital in the backtest as that of your trading account, etc.). In general, the higher the leverage, the less capital you will need to have in your account.